Refund Policy

Rollout subscriptions are available on monthly or annual billing cycles. If you cancel your subscription, we make sure you aren't charged again. Your account will remain accessible until your current paid period ends — whether that's the end of the month or the end of the year.

After your paid period ends, your account will become inaccessible, but your data will stay safe with us for 60 days. That gives you time to export your data, download invoices, and migrate to a new provider if needed.

After 60 days, we'll permanently delete all data from the account. You can also choose to delete your account completely at any time from your settings.

You were just charged for your next month of service but you meant to cancel. We're happy to refund that extra charge.

You forgot to cancel your account a couple months ago and you haven't used it since then. We'll give you a full refund for those months.

You tried Rollout for a couple months and you just weren't happy with it. You can have your money back.

You added team members but forgot to remove them a couple months ago. We'll give you a full refund for those extra seats you weren't using.

You forgot to cancel your account a year ago, and there's been activity on your account since then. We'll review your account usage and figure out a partial refund based on how many months you actually used it.

You upgraded your account a few months ago to add more users, but you didn't end up using those extra seats. We'd consider applying a prorated credit towards future months.

We had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you. We'll issue a partial credit to your account.

We're reasonable people. If something doesn't feel right, reach out and we'll work with you to make it right. We'd rather have happy customers than unhappy ones.

If you're ever unhappy with Rollout for any reason, contact us at hello@gorollout.com. We'll figure something out.